Arriving to find nobody home and no way in. It costs the trip, the slot, and the job you could have booked instead, which is why it is worth a reminder the day before rather than a policy afterwards. A booking fee also changes the arithmetic, because a customer who has paid something turns up.
In FieldQuo — Appointment reminders
FieldQuo texts the client before you arrive, which is the cheapest thing there is to do about a locked door.
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