Deciding who goes where, and telling them. In a one-van business dispatch is a memory; from about three people it is the thing that decides whether a day is profitable, because a badly ordered day is paid driving. The information has to travel with the job — the address, the gate code, the scope, the photos — or the trip becomes a phone call.
In FieldQuo — Scheduling and dispatch
FieldQuo puts visits on the calendar with the person going assigned, and shows the whole crew's week at once.
Related terms
- Work orderThe instruction for one piece of work: the address, what is to be done, who is doing it, and what they need to know before they get there.
- Arrival windowThe span of time you give the customer for your arrival, rather than a single time you will miss.
- Crew leadThe person responsible for a crew on site — the standard of the work, the order of the day, and the call to the office when something is not as quoted.
- Lead timeHow far ahead you are booked, or how long a material takes to arrive.
More in running the job
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