The list of small items left to fix before a job is accepted as finished — the missed touch-up, the door that binds, the cover plate nobody fitted. Walking the job with the customer and writing the list together is what turns an open-ended complaint into a finite piece of work with an end to it.
In FieldQuo — To-do list
FieldQuo keeps the outstanding items as a to-do list sorted by what will hurt most if it is left, so a deficiency does not live only in a text message.
Related terms
- WalkthroughWalking the finished job with the customer, agreeing that it is done, and writing down anything that is not.
- Substantial completionThe point at which the work is finished enough for the customer to use the property for what it is meant for, even though small items remain.
- CallbackA return trip to put right something that was wrong with a finished job.
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