When a customer disputes a card payment with their own bank and the money is taken back out of your account while the claim is looked at. You are not asked first. Your defence is evidence that the work was agreed and delivered — a signed quote, dated photographs, a delivery note — which is why keeping that paperwork is worth the minutes it costs.
In FieldQuo — Get paid by card
Card payments in FieldQuo settle into your own account, and the signed approval and job photos that answer a dispute are already filed against the job.
Related terms
- Card paymentTaking payment by credit or debit card rather than by cheque, cash or transfer.
- Processing feeThe cut the card networks and your payment processor keep from every card transaction.
- InvoiceThe document that asks for the money, listing what was done, what it costs, any tax, and when payment is due.
Every document in your name, not ours
Quotes, invoices and scheduling for field-service businesses. Your first 14 days are free — your card isn't charged until they end.
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